Call us immediately — orders typically ship within 24 business hours.

• CFF Warehouse Items Full refund if not handed to carrier yet.
• Drop-Shipped Items Cancellation not guaranteed. May have restocking fees.
• Legend Fitness Email to cancel. Within 24 business hours or 25% restocking fee applies.
• Regupol Flooring Email to cancel. Within 24 business hours or 25% restocking fee applies.
• Used Equipment Email within 72 business hours or 25% restocking fee applies.

You must report order errors within 5 days of delivery.

We’re not responsible for errors reported after 5 days. Contact us via our Contact Page and select “Order Problems”.

Yes, in states where we’re legally required to collect and remit tax.

If we don’t collect tax for your state, you may be responsible for reporting and paying it directly to your state.

We ship from our Lancaster, PA warehouse. Processing is fast, but not guaranteed.

CFF Brand Products: Ship from Lancaster, Pennsylvania. In-stock items ship in 1 business day, but can take 3+ business days.

Non-CFF Brand Products: Usually drop-shipped from the manufacturer anywhere in the US. Expect a few extra days. CFF isn’t liable for manufacturer delays.

CFF does not guarantee delivery dates.

Typical transit after handoff to USPS, FedEx, UPS, or LTL Freight is 1-5 days, but can be longer.

Freight shipments need special planning. The driver only delivers to the curb.

Hassle Free Returns: 30 days for a full refund if you’re not 100% satisfied.

Requirements: Must be in original, like-new, resellable condition with original packaging.

How to start:

1. Go to our Contact Page
2. Select “Order Problems” → Submit
3. You’ll get an RMA # within 2 business days

Refunds: Issued within 10 business days of receiving qualifying return. Within 30 days = refund to original payment. After 30 days = store credit only.

These can be returned but you pay shipping both ways + possible 25% restocking fees:

• FINAL SALE Climbing ropes, rolled rubber flooring, Eleiko, Legend Fitness
• Non CFF Brands York, Uesaka, Body Solid, Keiser, etc.
• Used/Refurbished All used gym equipment
• Freight Shipments Any item shipped via freight

Report it within 1 business day of delivery or your claim will be denied.

Steps:

1. If possible, have driver note damage + take photos before opening. Keep all packaging.
2. Go to our Contact Page
3. Submit form with order #, damage description + photos
4. Select “Order Problems”

All CFF products are brand new, undamaged, and never used.

Exception: Listings that specifically say “used cardio equipment”.

We may cancel your order or contact you for instructions.

We don’t warrant that all site content is 100% error-free. If an item isn’t available or is mispriced despite our best efforts, we reserve the right to cancel.

Binding arbitration, not court, except small claims court if you qualify.

No class actions or jury trials. Damages are limited to the actual amount you paid CFF for goods + shipping.