CFF SHIPPING & RETURN POLICIES AND PROCEDURES
- Terms and Conditions
- Taxes
- Products
- Origins and Processing Time
- Orders
- Shipping
- Freight Shipments
- Damaged Shipments
- Making a Return
- Hassle Free Returns Terms & Conditions
- Disputes
- Additional Terms of Service
- Privacy Policy
Terms and Conditions
Welcome to Christian’s Fitness Factory, also known as CFF Strength Equipment.
CFF provides products and services through our retail store, over the phone, in person, and online at cffstrengthequipment.com. By shopping with CFF, placing an order, requesting service, or purchasing equipment through any of our sales channels, you agree to the following Terms and Conditions.
Please read these terms carefully. Contact us before placing an order if you have any questions.
Taxes
Sales tax is charged on orders shipped to states where CFF Strength Equipment is required by law to collect and remit sales tax.
For states where we do not collect sales tax, the customer may be responsible for reporting the purchase and paying any applicable use tax or sales tax directly to their state.
Products
Unless otherwise stated in the product listing, products sold by CFF Strength Equipment may be new, used, refurbished, pre-owned, or closeout inventory. The condition of each item will be stated in the individual product listing.
Any remaining CFF-branded products are sold according to the condition listed at the time of purchase. New CFF-branded products, when available, are unused unless otherwise stated.
Used, refurbished, and pre-owned equipment may show normal signs of prior use, including but not limited to scratches, scuffs, paint wear, surface rust, worn decals, upholstery wear, or other cosmetic imperfections. These cosmetic conditions do not affect the basic function of the equipment unless otherwise stated in the listing.
CFF retains ownership of any products ordered until full payment has been received.
While CFF makes every reasonable effort to ensure that product colors, dimensions, photos, and descriptions are accurate, minor discrepancies may occur due to screen resolution, manufacturing variations, measurement differences, replacement parts, prior use, or other factors.
Any questions or concerns regarding color, dimensions, condition, or product details must be addressed before placing an order. CFF will not be responsible for minor discrepancies from what was advertised.
Product Listing Errors
CFF Strength Equipment makes every reasonable effort to ensure that product descriptions, photos, pricing, availability, and other website content are accurate and up to date. However, we do not warrant that product descriptions or other site content are accurate, complete, reliable, current, or error-free.
Prices, promotions, availability, and product details are subject to change without notice.
In rare cases, an item listed as available may no longer be available, may have been listed with incorrect information, or may have been mispriced despite our best efforts. For any of these reasons, CFF Strength Equipment reserves the right to cancel the order, correct the listing, issue a refund, or contact the customer for further instructions before proceeding with the order.
Origins and Processing Time
CFF-Branded Products
CFF-branded products are limited to remaining in-stock inventory. Remaining CFF inventory items ship outwards directly from our Pennsylvania warehouse facility.
In-stock CFF-branded products process and ship within 1 to 3 business days depending on order volume, inventory location, and shipping requirements.
Non-CFF Brand Products
Some non-CFF brand products may be drop shipped directly from the manufacturer or supplier. Drop-shipped products may take additional time to process and may originate from anywhere in the United States, depending on the manufacturer or supplier.
Once an order has been placed with the manufacturer or supplier, CFF Strength Equipment cannot be responsible or liable for delays outside of our control, including manufacturer processing delays, backorders, carrier delays, or shipping disruptions.
Used Equipment Assembly & Lead Time
Used, refurbished, and pre-owned equipment may ship partially assembled or fully assembled depending on machine type, weight, size, and carrier requirements.
Please allow 5–10 business days after purchase for final inspection, preparation, palletization, and freight scheduling.
Orders
Canceling an Order
To cancel an order, the customer must contact CFF Strength Equipment as soon as possible. Orders are not considered cancelled until the cancellation has been confirmed by CFF Strength Equipment.
Because many orders are processed quickly, we cannot guarantee that cancellation requests will be received or processed before an order ships or before the item has entered production, preparation, crating, or fulfillment.
Orders shipping directly from a CFF warehouse that have not yet been handed over to the shipping carrier may be cancelled for a full refund, unless the item has already been crated or prepared for freight shipment.
If a freight item is cancelled before it ships, but has already been crated or prepared for freight shipment, a $250 cancellation fee will be incurred. This fee covers the labor involved in disassembly, packaging, building a custom crate, disposal of the crate, reassembly of the unit, and placing the item back into inventory.
Cancellation of shipments originating from manufacturers, vendors, suppliers, or locations other than CFF warehouses cannot be guaranteed and may be subject to vendor restocking fees, production fees, return freight, or other charges.
Cancellation of any order or item that has already been handed over to the carrier will be subject to our Return Policy.
Vendor, Custom, and Special-Order Cancellations
Certain vendor, custom, and special-order items may be placed into production or fulfillment shortly after purchase. Once production, fulfillment, or vendor processing has begun, cancellations may not be possible or may be subject to restocking fees.
Legend Fitness orders, custom Regupol flooring orders, and other vendor-direct or custom orders may be subject to a 25% restocking fee if cancelled after the vendor has accepted the order, placed the order into production, or begun processing. These are vendor policies outside of CFF Strength Equipment’s control and cannot be waived.
Custom Used Equipment Orders
Custom orders for used, refurbished, or pre-owned equipment must be cancelled within 72 business hours of payment.
Cancellation requests made after this period may be subject to a 25% restocking fee due to costs incurred by CFF Strength Equipment, including equipment sourcing, transportation, inspection, preparation, storage, scheduling, and related expenses.
After the 72-business-hour cancellation period, the equipment may have already shipped, been picked up, arrived at our facility, entered preparation, or been otherwise committed to the order.
Order Errors
CFF Strength Equipment makes every reasonable effort to ensure that orders are fulfilled and shipped correctly. However, mistakes can occasionally occur.
If you receive an item that is different from what you ordered, the error must be reported to CFF Strength Equipment within 5 days of delivery.
Reports must include the order information, a description of the issue, and clear photos of the item received, packaging, model number, serial number, or any other identifying information requested by CFF Strength Equipment.
CFF Strength Equipment is not responsible for order errors reported more than 5 days after delivery.
Shipping
Shipping Methods
CFF Strength Equipment uses a variety of shipping methods, including but not limited to:
US Postal Service, also known as USPS
FedEx
UPS
LTL freight carriers
CFF Strength Equipment chooses the shipping carrier and shipping method at its sole discretion based on the item, size, weight, destination, and shipping requirements.
Shipping Transit Time
CFF Strength Equipment does not guarantee delivery dates.
Typical transit time after an order has been handed over to the carrier is 1 to 5 business days, but transit times may be longer depending on the carrier, destination, freight scheduling, weather, holidays, service delays, or other circumstances outside of our control.
Additional Shipping Charges for Freight and Non-Continental U.S. Shipments
While we make every reasonable effort to provide accurate shipping quotes on our website, shipments outside of the lower 48 United States and any shipment requiring freight carrier service may require additional shipping charges beyond the total shown in the cart at checkout.
If additional shipping charges apply, CFF Strength Equipment will contact the customer by phone or email with the additional shipping cost.
At that time, the customer may choose to pay the additional shipping charges or cancel the order for a full refund, provided the order has not already shipped, entered production, been specially ordered, or otherwise become subject to cancellation fees or vendor restocking fees.
Freight Shipments
Geographical Limitations
Some residential or commercial addresses may not be accessible by LTL freight carriers. This may be due to road conditions, terrain, road weight limits, low-clearance areas, space restrictions, narrow streets, rural access issues, or other delivery limitations.
CFF Strength Equipment is not responsible for additional freight carrier charges caused by delivery to an inaccessible or limited-access location.
If the carrier determines that the original delivery address is inaccessible, the customer is responsible for arranging an alternative delivery location and for any additional transportation costs required to move the shipment from the alternative drop-off location to the originally requested location.
Delivery Appointments
When booking freight shipments, CFF Strength Equipment requests “contact before delivery” whenever available. However, freight carriers generally treat this as a best-effort request and do not guarantee that the driver will call before delivery.
CFF Strength Equipment has no control over the driver’s actions or the carrier’s final delivery procedures once the shipment is in transit.
The customer is responsible for being available for delivery at the appointment time scheduled by the freight carrier. CFF Strength Equipment is not responsible for any charges, delays, storage fees, re-delivery fees, missed appointments, or losses caused by missed delivery appointments, whether caused by the customer or the freight carrier.
Shipment Unloading
Freight shipments are delivered curbside or to the nearest accessible point at street level unless inside delivery has been arranged and paid for before shipment.
The customer is responsible for moving the equipment from the curb, driveway, dock, or drop-off point to its final location.
The freight driver is not required to move the equipment indoors, into a garage, through a doorway, up or down stairs, across a property, or to assist with unpacking or placement, except as required to unload the freight from the truck to street level.
Any additional assistance requested from the driver may result in additional carrier charges, which will be the customer’s responsibility.
Freight shipments may weigh up to 2,500 lbs. Customers should plan ahead for how the shipment will be moved after delivery. This may require multiple people, pallet jacks, dollies, a forklift, professional movers, or manually unloading the pallet one item at a time.
Delivery Changes and Damage
Any requested delivery changes must go through CFF Strength Equipment and may be subject to additional fees.
Freight shipments are insured, but the customer must carefully inspect the shipment at the time of delivery. Any visible damage, suspected damage, missing items, crushed packaging, broken pallet, torn shrink wrap, or signs of mishandling must be clearly noted on the Bill of Lading before signing.
Customers have the right to refuse delivery if the shipment appears severely damaged.
Additional instructions for handling damaged shipments may be included with freight shipments. Customers should contact CFF Strength Equipment immediately with any questions or concerns regarding delivery, inspection, damage, or documentation.
Damaged Shipments
CFF Strength Equipment makes every feasible effort to ensure that orders arrive in proper condition. However, despite extensive packaging and shipping precautions, damage may occasionally occur during transit.
The customer agrees to allow CFF Strength Equipment and/or the shipping carrier the opportunity to remedy shipping damage or defects caused during transit. Any approved resolution will be provided at no cost to the customer. The customer agrees to accept the remedy selected by CFF Strength Equipment or the shipping carrier.
Reporting Shipping Damage
Any item damaged during shipment must be reported to CFF Strength Equipment within 1 business day of delivery, as indicated by the carrier tracking information.
If no tracking information is available, damage must be reported within 10 days from the shipment date, whichever comes first.
The customer is responsible for providing any documentation requested by CFF Strength Equipment within 4 business days of the request. This documentation may include, but is not limited to:
Photos of the damaged item
Photos of the packaging
Photos of the pallet, crate, or skid
Photos of model numbers, serial numbers, or identifying labels
Signed affidavits or carrier-required claim documents
Failure to provide the requested documentation within the required timeframe may result in denial of the claim and release CFF Strength Equipment from further liability related to the shipment damage.
If You Suspect Damage at Delivery
If damage is visible or suspected at the time of delivery, ask the delivery driver to note the damage on the Bill of Lading or delivery paperwork before signing.
If possible, take photos of the unopened package, pallet, crate, or skid before opening it. If the driver is present, open the shipment in the presence of the driver.
Do not destroy, discard, or alter the packaging, pallet, crate, skid, or shipping materials. These materials may be required as evidence for the freight claim.
It is important to keep all evidence of damage until the claim is resolved.
If the Product Is Damaged
Email CFF Strength Equipment at sales@cfffit.com and include:
Your order number
Your delivery address
A description of the damage
Clear photos of the damage
Clear photos of the packaging and pallet or crate
Photos must be clear and in focus. Please include close-up photos showing the damage in detail, as well as wider photos showing the entire item and surrounding packaging. Blurry, incomplete, or unclear photos may be rejected by the carrier or may delay the claim process.
Any request for additional information must be completed within 4 business days or the claim may be denied.
Claim Process and Resolution
Once CFF Strength Equipment receives the required information, we will file a claim with the carrier when applicable.
Carrier claim processing times vary and may take several weeks.
At CFF Strength Equipment’s sole discretion, the issue may be resolved using one or more of the following options:
Replacement equipment
Replacement parts
Repair assistance
Compensation for the damage in an amount determined by CFF Strength Equipment
Store credit
Refund or partial refund
Return of Damaged Items
In some cases, the damaged item, part, or packaging may need to be returned to CFF Strength Equipment or made available for carrier inspection.
If a return is requested, the customer must ship the item within 5 business days of notification, unless otherwise agreed in writing.
Failure to return the requested item, part, or packaging, or failure to make it available for inspection, may result in additional charges up to the full value of the damaged item.
Return Policy and Procedures
If You Wish to Make a Return
The following return procedure applies only to items purchased directly from christiansfitnessfactory.com or cffstrengthequipment.com.
Items purchased through eBay, Amazon, or any other third-party marketplace must be returned in compliance with that marketplace’s policies and procedures. CFF Strength Equipment cannot directly process returns for items purchased through eBay, Amazon, or any other third-party marketplace outside of their respective return systems.
Returned items will not be accepted without an RMA number.
To request an RMA number, email CFF Strength Equipment at sales@cfffit.com and include:
Your order number
Your name and delivery address
A description of the item you wish to return
The reason for the return
Photos of the item and packaging, if requested
Once your request is received, CFF Strength Equipment will review the return request and issue an RMA number if the return qualifies.
Please include the RMA number on the outside of any returned packaging. Failure to include the RMA number may delay your refund or cause the return to be refused.
Return Terms and Conditions
CFF Strength Equipment does not offer free returns.
Most new eligible items may be returned for an exchange or refund up to 30 days after delivery, as indicated by the carrier tracking information, only if the return is approved by CFF Strength Equipment and an RMA number has been issued.
Unless the item is defective, the wrong item was shipped, or the return is due to an approved CFF Strength Equipment error, the customer is responsible for all shipping costs to and from the customer, along with any applicable restocking fees.
This includes the original outbound shipping cost, the return shipping cost, carrier fees, freight fees, vendor fees, and any other shipping-related charges. These costs may be deducted from any refund issued.
Approved returns are subject to a 25% restocking fee, unless waived in writing by CFF Strength Equipment.
Final Sale Items
All sales are final on special-order, custom-order, made-to-order, and vendor-direct items, including but not limited to:
Climbing ropes
Rolled rubber flooring
Custom flooring orders
Eleiko
Uesaka
Legend Fitness
Regupol flooring
Any item specifically listed as special order, custom order, made to order, final sale, or non-returnable
These items are not returnable under any circumstances unless otherwise required by law or approved in writing by CFF Strength Equipment.
Non-CFF Brand Products
Non-CFF brand products, including but not limited to York Barbell, Eleiko, Uesaka, Body-Solid, Wright, Troy, CAP, CSN, Keiser, and other vendor or partner-brand items, may be returnable only if approved by CFF Strength Equipment or the applicable vendor.
The customer is responsible for the cost of shipping the item to and from the customer. Original outbound shipping costs and return shipping costs will be deducted from any refund issued.
Return shipments must be insured for the full value of the merchandise and may be subject to vendor restocking fees.
Used, Refurbished, Pre-Owned, and Freight-Shipped Equipment
Used, refurbished, pre-owned gym equipment and any items shipped by freight may be returned only if approved by CFF Strength Equipment.
The customer is responsible for the cost of shipping the item to and from the customer. Original outbound shipping costs and return shipping costs will be deducted from any refund issued.
Return shipments must be insured for the full value of the merchandise and will be subject to any applicable restocking fees.
Freight returns must be properly packaged, palletized, secured, and protected for return freight shipment. Any damage caused during return shipping due to improper packaging will be the customer’s responsibility.
Return Shipping
It is the customer’s responsibility to get the return shipment to the approved carrier, such as FedEx, UPS, USPS, or a freight carrier.
On rare occasions, CFF Strength Equipment may issue a return label. A CFF-issued return label does not include package pickup unless specifically stated in writing.
If CFF Strength Equipment provides a return label, the cost of that label may be deducted from the refund unless the return is due to a defect, shipping error, or approved CFF Strength Equipment error.
Condition of Returned Items
All returns must include an RMA number and must be returned in the original packaging and in the original, like-new, resellable condition in which they were received.
Items returned for any reason other than defect, shipping error, or an approved CFF Strength Equipment error are subject to a 25% restocking fee.
If CFF Strength Equipment determines that the returned item is not in like-new, resellable condition or is not returned in the original packaging, additional fees may apply, up to and including denial of the return.
Equipment that has been assembled, partially assembled, installed, used, altered, damaged, or modified is not considered like-new.
Return Packaging
All returned merchandise must be packaged in a way that protects the item during return shipment.
CFF Strength Equipment is not responsible for damage that occurs during return shipping. If an item is damaged during return shipment and is no longer in like-new, resellable condition, additional charges or restocking fees may apply, up to and including denial of the return.
RMA Expiration
If an RMA number is issued and the customer does not provide an active return tracking number within 30 days of the original delivery date, the RMA may be cancelled and CFF Strength Equipment will no longer accept the return.
If a return is shipped after the RMA has expired or without approval, the shipment may be refused. The customer will be responsible for any additional shipping fees, return freight charges, storage fees, refused shipment costs, or other related charges.
Refunds
A refund will be issued within 10 business days after CFF Strength Equipment receives and inspects a qualifying return.
Refunds issued within 30 days of purchase will be returned to the original form of payment when possible.
Refunds issued more than 30 days after purchase may be issued as store credit only.
Shipping charges, return shipping charges, carrier fees, freight fees, restocking fees, vendor fees, and any other applicable charges may be deducted from the refund.
Questions
If you have any questions about our return policy, please contact us before placing your order or before starting a return.
Disputes
Any dispute or claim relating in any way to the use of CFF Strength Equipment products or services, or to products or services sold or distributed through cffstrengthequipment.com, shall be resolved by binding arbitration rather than in court, except that either party may assert claims in small claims court if the claims qualify.
The Federal Arbitration Act and federal arbitration law apply to this agreement.
Both parties agree that any dispute resolution proceeding will be conducted only on an individual basis and not as a class action, consolidated action, or representative action.
If, for any reason, a claim proceeds in court rather than arbitration, both parties waive any right to a jury trial.
Both parties also agree that either party may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
Limitation of Damages
For any claim made against CFF Strength Equipment, the customer agrees that any damages, to the fullest extent permitted by law, shall be limited to the actual amount paid by the customer to CFF Strength Equipment for the cost of goods, plus any shipping costs paid directly to CFF Strength Equipment.
CFF Strength Equipment does not guarantee that every order can be fulfilled. The listing of an item in our catalog, website, or sales channels does not guarantee that the item is available, in stock, or able to be shipped.
If a customer places an order that CFF Strength Equipment is unable to complete, and payment has been made, the customer agrees that the sole remedy shall be a refund of the amount paid to CFF Strength Equipment.
If no payment was made, the customer shall not be entitled to damages or any recovery from CFF Strength Equipment for the inability to complete the order.
In all instances, the customer agrees that they are not entitled to, and CFF Strength Equipment shall not be liable for, incidental, punitive, exemplary, indirect, or consequential damages. This includes, but is not limited to, lost profits, loss of use, damage to third parties, business interruption, inconvenience, delay, labor costs, installation costs, removal costs, or any diminution of value arising from or relating to any products or services purchased, ordered, obtained, or sought to be obtained from CFF Strength Equipment.
Payment Disputes and Chargebacks
If a customer disputes, reverses, or attempts to withhold payment through a financial institution, credit card company, payment processor, or chargeback claim for any portion or the full amount of an order, the customer forfeits any promotional offers, discounts, credits, special pricing, or incentives provided with that order.
CFF Strength Equipment reserves the right to submit evidence in response to any payment dispute or chargeback, including order details, tracking information, delivery confirmation, communication records, signed agreements, invoices, photos, and any other relevant documentation.
Additional Terms and Conditions
Please find additional terms in the Terms of Service
Privacy Policy
Please ready our Privacy Policy.
Last update: 2026-07-06