CFF Strength Equipment Return Policy
CFF Strength Equipment Return Policy
We want you to be completely satisfied with your purchase. Learn about our straightforward return process, timelines, and what to expect.
Return Policy At A Glance
Note: Return terms vary by product type. Choose your item category below:
New Equipment and Parts
- Return Window: 30 days from delivery
- Cost to You: Original shipping (CFF incurred regardless if free shipping was offered) + return shipping + 25% restocking fee
- Exception: FREE - No costs if we made an error or item arrived damaged. You must return the item to receive a refund. Return shipping is at CFF's cost.
- Refund Timeline: Once the item is received within the specified time frame and inspected, the refund will be processed within 5 business days
Used/Refurbished Small Parts
- Returnable if: Doesn't match the listing or arrived damaged
- Return Window: Up to 7 days from delivery. After 7 days, item is not returnable.
- Cost to You: None
- Tracking Required: Return item must be shipped and in transit to CFF with tracking and insurance within 7 days from delivery. Tracking number must be provided to CFF.
- Important: If the item is not received back in the specified time frame, no refund will be applied.
Used Strength Equipment (Plate-Loaded, Selectorized, Racks)
- Returnable if: Doesn't match the listing or arrived damaged
- Return Window: Up to 7 days from delivery. After 7 days, item is not returnable.
- Cost to You: Original shipping (disassembly, packaging, crating) + return shipping + proper packaging/crating/insurance
- Tracking Required: Return item must be shipped and in transit to CFF with full-value insurance and tracking within 7 days from delivery. Tracking number must be provided to CFF.
- Important: You must ensure full-value insurance coverage (not standard insurance)
All Returns: RMA number required before shipping. Return must be in transit to CFF with tracking and insurance within 7 days from delivery. Tracking number must be provided to CFF.
Where Our Return Policy Applies
Direct Purchases (Covered by This Policy)
This return policy applies exclusively to items purchased directly from:
- Christian's Fitness Factory (In-store)
- cffstrengthequipment.com
Third-Party Marketplace Purchases (Different Policy)
Items purchased through the following marketplaces are not covered by this policy:
- Amazon
- eBay
- Other third-party resellers
Important: For items purchased on these platforms, you must follow their return policies and process returns through their systems. We cannot process returns for third-party marketplace purchases. Contact the marketplace directly or use their return portal.
How to Request a Return: Step-by-Step
Step 1: Request an RMA Number
Before you send anything back, you must request an RMA (Return Merchandise Authorization) number. Email us at sales@cfffit.com with the subject line: "Return Request - [Your Order Number]"
Step 2: Include Required Information
In your email, provide the following details:
- Your order number
- Your full name and delivery address
- Specific product name and description
- Reason for return (defective, wrong item, doesn't fit, etc.)
- Photos of the item and original packaging (if requested)
Step 3: Receive Your RMA Number
We'll review your request and respond with your unique RMA number if your return qualifies. Returned items without an RMA number will be refused or delayed.
Step 4: Ship Your Return
Once approved:
- Clearly write your RMA number on the outside of the package
- Ship to the address provided in our approval email
- If we shipped the wrong item or the item arrived damaged: CFF will provide a prepaid return label. You do NOT pay for return shipping. You must return the item to receive a refund.
- If this is a customer-initiated return (not our error or damage): You are responsible for return shipping costs.
- Use a trackable shipping method with a tracking number
- Provide tracking number to CFF (email to sales@cfffit.com with your RMA number)
- Insure your return shipment (required for all returns—shipment must be in transit to CFF within 7 days from delivery)
- For heavy equipment: arrange full-value rider insurance to cover the complete item value
Step 5: Refund or Exchange
Once we receive your return within the specified time frame and inspect it, we'll process your refund or arrange an exchange within 5 business days.
Return Windows & Eligibility by Product Type
Our return policy varies based on whether you purchased new parts, used/refurbished small parts, or used strength equipment. Review your product category below.
New Equipment and Parts
Return Window: 30 days from delivery (based on carrier tracking).
Returnable if: Unused, uninstalled, in original packaging.
Customer Costs: Original shipping (which CFF incurred regardless if free shipping was offered) + return shipping + 25% restocking fee
Not Returnable:
- Used, installed, or damaged items
- Items without original packaging
- Clearance or final sale items
- Items returned after 30 days
- Custom ordered items (i.e. - Flooring, manufacturing, etc.)
Exception: If CFF Made an Error or Item Arrived Damaged
Cost to You: FREE - No costs charged.
What you must do: You must return the item to receive a refund.
Shipping: CFF covers all return shipping costs. We will provide a prepaid return label.
Refund Timeline: Once the item is received within the specified time frame and inspected, the refund will be processed within 5 business days.
Used & Refurbished Small Parts
All items marked as "used," "refurbished," or "open box" are sold as-is with a 7-day inspection period from delivery. These items are only returnable if they don't match the listing description or arrived damaged—not for change of mind.
Return Window: Up to 7 days from delivery. After 7 days, item is not returnable.
Returnable if:
- The item doesn't match the listing description
- The item arrived damaged
Customer Costs: None. CFF covers all return shipping and costs if the item doesn't match the listing or arrived damaged.
Tracking & Insurance Requirements: Return item must be shipped and in transit to CFF with a tracking number and insurance within 7 days from delivery. Tracking number must be provided to CFF.
Important: If the item is not received back within the specified time frame, no refund will be applied.
Refund Timeline: Once the item is received within the specified time frame and inspected, the refund will be processed within 5 business days.
Not Returnable:
- Cosmetic wear or normal age-related condition
- Items returned after 7 days
- Returns due to change of mind (used items sold as-is)
Used Strength Equipment (Plate-Loaded, Selectorized, Racks, Storage)
Large used strength equipment items have special return terms due to shipping complexity and significant costs.
Return Window: Up to 7 days from delivery (per carrier tracking). After 7 days, item is not returnable.
Returnable if:
- The item doesn't match the listing description
- The item arrived damaged
Customer Costs (All Returns):
- Original shipping cost to you (including disassembly, packaging, and crating costs)
- Return shipping cost to CFF
- Cost to properly package, protect, crate, and insure the unit for return
- Full-value rider insurance (you are responsible for ensuring coverage, not standard shipping insurance)
Exception: If the item doesn't match the listing or arrived damaged due to CFF's error, you pay NOTHING. CFF covers all costs including original shipping, return shipping, crating, and insurance.
Critical Reminder: Standard shipping insurance covers only a fraction of equipment value. You must arrange and pay for rider insurance that covers the full purchase value of the equipment being returned.
Tracking & Insurance Requirements: Return item must be shipped and in transit to CFF with a tracking number and full-value rider insurance within 7 days from delivery. Tracking number must be provided to CFF.
Refund Timeline: Once the item is received within the specified time frame and inspected, the refund will be processed within 5 business days.
Not Returnable:
- Cosmetic wear or normal age-related condition
- Items returned after 7 days
- Items without proper insurance and full-value coverage
Return Costs by Product Type
New Equipment and Parts: Cost Breakdown
When you return new items, the following costs are deducted from your refund:
- Original Shipping Cost: The cost CFF paid to ship the item to you (this cost applies even if you received free shipping)
- Return Shipping Cost: The cost to ship the item back to us
- Restocking Fee: 25% of the item price
When Costs Are Waived for New Equipment and Parts
You will not pay these costs if:
- The item arrived defective or damaged
- We shipped the wrong item
- The error was made by CFF Strength Equipment
New Equipment and Parts: Refund Calculation Example
Original item price: $100
Less: Original shipping cost: -$25
Less: Return shipping cost: -$15
Less: 25% restocking fee: -$25
Your refund: $35
Refund Timeline
Once your return is received within the specified time frame and inspected, refunds are processed within 5 business days and credited to your original payment method.
Used/Refurbished Small Parts: Cost Breakdown
Since these items are only returnable if they don't match the listing or arrived damaged (both CFF's responsibility), there are no customer costs:
- Return Shipping Cost: CFF covers all return shipping
- Restocking Fee: NOT charged (item already discounted as used)
- Original Shipping: NOT charged back to you
Used/Refurbished Small Parts: Refund Calculation Example
Original item price: $50
Your refund: $50
(No deductions since item doesn't match listing or arrived damaged)
Used Strength Equipment: Cost Breakdown
Large equipment returns involve significant costs that you are responsible for. This covers the complexity of disassembly, packaging, crating, and insuring heavy items:
- Original Shipping Cost: Full cost CFF paid to ship to you (disassembly, packaging, crating labor included)
- Return Shipping Cost: Full cost to ship the equipment back to CFF
- Packaging & Crating Cost: Your cost to properly package, protect, and crate the unit for safe return
- Insurance Cost: Rider insurance premium for full-value coverage (you must arrange this—standard insurance is insufficient)
- Restocking Fee: 25% of the item price
Critical: Insurance Requirements for Used Heavy Equipment
⚠️ Important: Standard shipping insurance covers only a small fraction of equipment value. When you return heavy equipment, you MUST purchase and arrange rider insurance that covers 100% of the item's purchase value. CFF includes rider insurance when shipping to you because of this gap. You are required to do the same when returning.
Used Heavy Equipment: Refund Calculation Example
Original item price (e.g., used leg press): $2,000
Less: Original shipping cost (CFF's cost): -$300
Less: Return shipping cost (your cost): -$300
Less: Packaging/crating cost (your cost): -$150
Less: Rider insurance premium (your cost): -$75
Less: 25% restocking fee: -$500
Your refund: $775
Note: Actual costs will vary based on equipment size, weight, destination, and insurance requirements.
Refund Timeline
Once the item is received within the specified time frame and inspected, the refund will be processed within 5 business days.
Exceptions: When Customer Pays NOTHING
If any of the following apply, CFF covers ALL costs. However, you MUST return the item to receive a refund in the specified timeline:
- We shipped the wrong item
- The item arrived defective or damaged
- We made an error on the order
In these cases:
- No original shipping cost deducted from your refund
- No return shipping cost to you (CFF provides prepaid label)
- No restocking fee
- CFF covers all costs
- You must return the item for the refund to be processed
For heavy equipment with our errors or damage: CFF will coordinate pickup or provide prepaid shipping. You are not responsible for packaging/crating/insurance costs.
Frequently Asked Questions About Returns
Do I get free returns?
No. CFF Strength Equipment does not offer free returns. You pay for return shipping unless the item is defective, we shipped the wrong item, or we made an error.
How long do I have to return an item?
New Equipment and Parts: 30 days from the delivery date (per carrier tracking). Used/Refurbished Small Parts: 7 days from delivery. Used Strength Equipment: 7 days from delivery. In all cases, you must request your RMA within the specified window.
What if I don't have my order number?
Check your email for your order confirmation. If you can't find it, include as much detail as possible (item name, purchase date, delivery address) and we'll look it up.
What if we shipped the wrong item?
Contact us immediately at sales@cfffit.com with your order number. We will provide a prepaid return label for the wrong item. Once we receive and inspect the wrong item, we will send the correct item to you. CFF covers all shipping costs.
What if my item arrived damaged?
Contact us immediately at sales@cfffit.com with photos of the damage and packaging. We will provide a prepaid return label. You must return the item to receive a refund. CFF covers all return shipping costs and provides the label. We will either send a replacement or process a full refund once we receive the return.
Do I need an RMA number?
For customer-initiated returns (your preference): Yes, RMA required before shipping. For CFF errors or damaged items: Contact us first at sales@cfffit.com. We will provide instructions and a prepaid return label. You don't need to arrange anything.
Do I need tracking and insurance for my return shipment?
Yes. All returns must have a tracking number and be insured. The return must be shipped and in transit to CFF within 7 days from delivery. You must provide the tracking number to CFF via email (sales@cfffit.com). For heavy equipment, you must arrange full-value rider insurance to cover the complete item value.
What if my return shipment doesn't have insurance or tracking?
Returns without proper insurance or tracking information may be refused or delayed. We cannot accept liability for uninsured or untracked shipments. For small parts, standard shipping insurance is acceptable. For heavy equipment, you must arrange rider insurance that covers 100% of the item value. You must always provide the tracking number to CFF.
How long does a refund take?
Once your return is received within the specified time frame and inspected, we process refunds within 5 business days. The refund is credited to your original payment method.
Do I have to pay restocking fees for everything?
No. Restocking fees are waived if the item is defective, we shipped the wrong product, or we made an error. Only regular returns for customer preference incur the 25% fee.
Can I return a used or refurbished part?
Only if it doesn't match the listing or if it arrived damaged. These items are sold as-is, so no change-of-mind returns. If it's CFF's error or arrived damaged, you must return it but CFF provides a prepaid label and covers all costs. Cosmetic wear is not grounds for return.
Do used items have change-of-mind returns?
No. Used and refurbished items are sold as-is and are final sale for change-of-mind returns. These items are only returnable if they don't match the listing description or arrived damaged. You pay nothing for shipping, but the item must be received back within 7 days from delivery, or no refund will be applied.
What if the used part doesn't match the listing?
Contact us at sales@cfffit.com up to 7 days from delivery with photos and your order number. We will provide a prepaid return label. You must return the part within 7 days from delivery for a refund to be applied. CFF covers all return shipping costs. We will either send the correct part or process a full refund once we receive the return.
My used part arrived damaged. What do I do?
Contact us immediately at sales@cfffit.com with photos of the damage and packaging. We will provide a prepaid return label. You must return the part within 7 days from delivery for a refund to be applied. CFF covers all return shipping and costs. We will either send a replacement or process a full refund once we receive the return.
I bought from Amazon/eBay. Can you help with my return?
We cannot process returns for items purchased through third-party marketplaces. You must use Amazon's, eBay's, or the reseller's return process instead. Contact that platform directly.
What's your international return policy?
We do not accept international returns. All sales are final for international customers.
I'm returning used strength equipment. What do I need to do?
Used strength equipment is only returnable if the item doesn't match the listing or arrived damaged. Contact us first at sales@cfffit.com. We will coordinate pickup or provide prepaid shipping. You must return the item within 7 days from delivery, but CFF covers all costs (shipping, crating, insurance). We will not issue a refund until the item is returned and inspected.
Why do I have to pay for the original shipping cost on returns?
When we ship items to you, we incur significant costs: disassembly at our warehouse, professional packaging and crating, labor, and freight. This cost applies whether you received free shipping or paid for it—CFF still incurred the cost to get the item to you. These costs are recouped from your refund to keep prices fair for all customers.
What's rider insurance and why is it required?
Standard shipping insurance covers only a fraction of equipment value (typically less than 1/3 of the actual price). Rider insurance is additional coverage that protects the full purchase value. When returning heavy equipment, you must purchase rider insurance to protect your shipment. CFF includes this when shipping to you, and you must do the same when returning.
Can I return a new part that I used?
No. New parts cannot be returned if they've been used or installed (beyond normal unboxing). Used parts must be returned unused in original condition. Returns are allowed only if the item doesn't match the listing or if it arrived defective.
Do I pay restocking fees on all returns?
No. Only New Equipment and Parts are returnable and subject to a 25% restocking fee. Used/Refurbished Small Parts and Used Strength Equipment are not returnable. When New Equipment and Parts are returned, a 25% restocking fee is always charged unless the item was shipped wrong, arrived defective or damaged, or CFF made an error.
Questions About Your Return?
Email us at sales@cfffit.com with your order number and question.
We typically respond within 24 business hours.